Business and Administration

Business and Administration

Course Name

Diploma in Business & Administration

Course Description

You will be assigned a dedicated Tutor who will visit you once a month to train, coach and support you throughout the duration of the course. You will agree a monthly action plan of activities to undertake and evidence to collect before your next session. At the end of the course you will; understand the principles of providing business and administration services; contribute to the organisation of an event; collate and report data and management information; understand and be able to produce business documents; effectively use IT software and hardware

Audience

Ideal for those who are entering a business and/or administration based role or those who would like to gain formal recognition for their existing experience

Duration:

1 Day(s)

Class size:

1

Course Name

Diploma in Business & Administration

Course Description

You will be assigned a dedicated Tutor who will visit you once a month to train, coach and support you throughout the duration of the course. You will agree a monthly action plan of activities to undertake and evidence to collect before your next session. At the end of the course you will; understand the principles of providing business and administration services; contribute to the organisation of an event; collate and report data and management information; understand and be able to produce business documents; effectively use IT software and hardware

Audience

Ideal for those who are entering a business and/or administration based role or those who would like to gain formal recognition for their existing experience

Duration:

1 Day(s)

Class size:

1

Competence Name Awarded:

N/A

Competence Awarded:

N/A

Course Code:

Learn:IT

Prerequisite Name:

N/A

Prerequisite Short Code:

N/A

Skills Assessment Scheme Regime:

N/A

Course Type:

This course requires Face to Face
How to Book

Course Name

Diploma in Customer Services

Course Description

You will be assigned a dedicated Tutor who will visit you once a month to train, coach and support you throughout the duration of the course. You will agree a monthly action plan of activities to undertake and evidence to collect before your next session. At the end of this course you will; understand the main principles of customer service; be able to deal with customers effectively; develop robust customer service relationships; resolve customer service challenges; promote additional products and services based on customer need/demand; handle objections efficiently

Audience

Ideal for those who have or will have frequent contact with internal and/or external customers

Duration:

1 Day(s)

Class size:

1

Course Name

Diploma in Customer Services

Course Description

You will be assigned a dedicated Tutor who will visit you once a month to train, coach and support you throughout the duration of the course. You will agree a monthly action plan of activities to undertake and evidence to collect before your next session. At the end of this course you will; understand the main principles of customer service; be able to deal with customers effectively; develop robust customer service relationships; resolve customer service challenges; promote additional products and services based on customer need/demand; handle objections efficiently

Audience

Ideal for those who have or will have frequent contact with internal and/or external customers

Duration:

1 Day(s)

Class size:

1

Competence Name Awarded:

N/A

Competence Awarded:

N/A

Course Code:

Learn:IT

Prerequisite Name:

N/A

Prerequisite Short Code:

N/A

Skills Assessment Scheme Regime:

N/A

Course Type:

This course requires Face to Face
How to Book

Course Name

Diploma in Facilities Services

Course Description

You will be assigned a dedicated Tutor who will visit you once a month to train, coach and support you throughout the duration of the course. You will agree a monthly action plan of activities to undertake and evidence to collect before your next session. At the end of the course you will; be able to develop effective customer relationships; promote and maintain service delivery; maintain site safety and security; control the use of resources in a property/site/premise

Audience

Ideal for those who are new to providing service delivery in areas such as Reception, Site Maintenance, Stations, Security or back-office

Duration:

1 Day(s)

Class size:

1

Course Name

Diploma in Facilities Services

Course Description

You will be assigned a dedicated Tutor who will visit you once a month to train, coach and support you throughout the duration of the course. You will agree a monthly action plan of activities to undertake and evidence to collect before your next session. At the end of the course you will; be able to develop effective customer relationships; promote and maintain service delivery; maintain site safety and security; control the use of resources in a property/site/premise

Audience

Ideal for those who are new to providing service delivery in areas such as Reception, Site Maintenance, Stations, Security or back-office

Duration:

1 Day(s)

Class size:

1

Competence Name Awarded:

N/A

Competence Awarded:

N/A

Course Code:

Learn:IT

Prerequisite Name:

N/A

Prerequisite Short Code:

N/A

Skills Assessment Scheme Regime:

N/A

Course Type:

This course requires Face to Face
How to Book

Course Name

Diploma in Team Leading

Course Description

You will be assigned a dedicated Tutor who will visit you once a month to train, coach and support you throughout the duration of the course. You will agree a monthly action plan of activities to undertake and evidence to collect before your next session. At the end of the course you will; have inslight into the priciples and processes of Management and Leadership; be able to effectively plan work and monitor team performance; manage conflict; communicate work-related information in the approprate format for your audience; be able to identify areas for collaboration with other departments; proactively encourage innovation and continuous improvement

Audience

Ideal for those who are entering a management role or those who would like to gain formal recognition for their existing experience

Duration:

1 Day(s)

Class size:

1

Course Name

Diploma in Team Leading

Course Description

You will be assigned a dedicated Tutor who will visit you once a month to train, coach and support you throughout the duration of the course. You will agree a monthly action plan of activities to undertake and evidence to collect before your next session. At the end of the course you will; have inslight into the priciples and processes of Management and Leadership; be able to effectively plan work and monitor team performance; manage conflict; communicate work-related information in the approprate format for your audience; be able to identify areas for collaboration with other departments; proactively encourage innovation and continuous improvement

Audience

Ideal for those who are entering a management role or those who would like to gain formal recognition for their existing experience

Duration:

1 Day(s)

Class size:

1

Competence Name Awarded:

N/A

Competence Awarded:

N/A

Course Code:

Learn:IT

Prerequisite Name:

N/A

Prerequisite Short Code:

N/A

Skills Assessment Scheme Regime:

N/A

Course Type:

This course requires Face to Face
How to Book

Course Name

Diploma in Business & Administration

Course Description

You will be assigned a dedicated Tutor who will visit you once a month to train, coach and support you throughout the duration of the course. You will agree a monthly action plan of activities to undertake and evidence to collect before your next session. At the end of the course you will; understand the principles of providing business and administration services; contribute to the organisation of an event; collate and report data and management information; understand and be able to produce business documents; effectively use IT software and hardware

Audience

Ideal for those who are entering a business and/or administration based role or those who would like to gain formal recognition for their existing experience

Duration:

1 Day(s)

Class size:

1

Competence Name Awarded:

N/A

Competence Awarded:

N/A

Course Code:

Learn:IT

Prerequisite Name:

N/A

Prerequisite Short Code:

N/A

Skills Assessment Scheme Regime:

N/A

Course Type:

This course requires Face to Face

How to Book

Course Name

Diploma in Customer Services

Course Description

You will be assigned a dedicated Tutor who will visit you once a month to train, coach and support you throughout the duration of the course. You will agree a monthly action plan of activities to undertake and evidence to collect before your next session. At the end of this course you will; understand the main principles of customer service; be able to deal with customers effectively; develop robust customer service relationships; resolve customer service challenges; promote additional products and services based on customer need/demand; handle objections efficiently

Audience

Ideal for those who have or will have frequent contact with internal and/or external customers

Duration:

1 Day(s)

Class size:

1

Competence Name Awarded:

N/A

Competence Awarded:

N/A

Course Code:

Learn:IT

Prerequisite Name:

N/A

Prerequisite Short Code:

N/A

Skills Assessment Scheme Regime:

N/A

Course Type:

This course requires Face to Face

How to Book

Course Name

Diploma in Facilities Services

Course Description

You will be assigned a dedicated Tutor who will visit you once a month to train, coach and support you throughout the duration of the course. You will agree a monthly action plan of activities to undertake and evidence to collect before your next session. At the end of the course you will; be able to develop effective customer relationships; promote and maintain service delivery; maintain site safety and security; control the use of resources in a property/site/premise

Audience

Ideal for those who are new to providing service delivery in areas such as Reception, Site Maintenance, Stations, Security or back-office

Duration:

1 Day(s)

Class size:

1

Competence Name Awarded:

N/A

Competence Awarded:

N/A

Course Code:

Learn:IT

Prerequisite Name:

N/A

Prerequisite Short Code:

N/A

Skills Assessment Scheme Regime:

N/A

Course Type:

This course requires Face to Face

How to Book

Course Name

Diploma in Team Leading

Course Description

You will be assigned a dedicated Tutor who will visit you once a month to train, coach and support you throughout the duration of the course. You will agree a monthly action plan of activities to undertake and evidence to collect before your next session. At the end of the course you will; have inslight into the priciples and processes of Management and Leadership; be able to effectively plan work and monitor team performance; manage conflict; communicate work-related information in the approprate format for your audience; be able to identify areas for collaboration with other departments; proactively encourage innovation and continuous improvement

Audience

Ideal for those who are entering a management role or those who would like to gain formal recognition for their existing experience

Duration:

1 Day(s)

Class size:

1

Competence Name Awarded:

N/A

Competence Awarded:

N/A

Course Code:

Learn:IT

Prerequisite Name:

N/A

Prerequisite Short Code:

N/A

Skills Assessment Scheme Regime:

N/A

Course Type:

This course requires Face to Face

How to Book