Customer Service Assistant Induction Training for Managed Stations
Provides awareness of the roles and responsibilities associated with operating within the station enviroment and the requirement for a customer focussed approach. Develops the knowledge and skills necessary to assist customers using the station infrastructure, conduct station security patrols, confidently operate telecommunications equipment, conduct a Personal Dynamic Risk Assessment, identify aggressive behaviour in individuals, defuse conflict situations, conduct a HOT procedure and be aware of Station safety issues and risks.
All New Managed Stations Staff.
Competence Name Awarded:
CSA Induction Training.
Prerequisite Short Code:
Skills Assessment Scheme Regime:
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