Course Name

Customer Service Essentials

Course Description

<p>This 1 day course will focus on creating a calm, consistent &amp; structured approach when dealing with customers in both face to face and telephone interactions.</p>

Audience

Non station staff who deal with customers with customers in both face to face and telephone interactions.

Duration:

1 Day(s)

Class size:

16

Competence Name Awarded:

Competence Awarded:

Course Code:

CS NSS

Prerequisite Name:

Prerequisite Short Code:

Skills Assessment Scheme Regime:

Course Type:

How to Book